Legal & Policy Center

Understand your rights, protections, and responsibilities on Ventrix Marketplace. Explore versioned legal terms, escrow policies, and dispute resolution frameworks.

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All Documents

9 documents

Delivery Verification Policy

Rules and responsibilities governing 6-digit OTP codes and order handoff

Audience: allView Policy

Dispute Resolution Policy

Evidence requirements, timelines, and resolution frameworks for marketplace disputes

Audience: allView Policy

Enterprise Master Services & License Agreement

v1.0

Master agreement governing self-hosted, private cloud, and custom domain enterprise deployments with direct payment gateway integrations.

Audience: merchantsView Policy

Marketplace Buyer Terms

Terms governing purchases, escrow protection, and customer conduct on Ventrix Marketplace

Audience: customersView Policy

Marketplace Escrow Policy

v2.1

Detailed rules governing payment escrow, holding periods, disbursements, and refunds

Audience: allView Policy

Marketplace Privacy Policy

Customer data privacy and processing policy for marketplace buyers

Audience: customersView Policy

Merchant Marketplace Agreement

v2.1

Binding rules, fulfillment duties, and escrow participation for local local local local merchants

Audience: merchantsView Policy

Privacy Policy

Data protection and privacy guidelines under Ghana Data Protection Act (Act 843)

Audience: allView Policy

Terms of Service

General platform terms of service governing Ventrix RMS and SaaS features

Audience: allView Policy

Document Title & Scope	Audience	Version	Action
Delivery Verification PolicyRules and responsibilities governing 6-digit OTP codes and order handoff	all	v2	View Policy
Dispute Resolution PolicyEvidence requirements, timelines, and resolution frameworks for marketplace disputes	all	v2	View Policy
Enterprise Master Services & License AgreementMaster agreement governing self-hosted, private cloud, and custom domain enterprise deployments with direct payment gateway integrations.	merchants	v1.0	View Policy
Marketplace Buyer TermsTerms governing purchases, escrow protection, and customer conduct on Ventrix Marketplace	customers	v2	View Policy
Marketplace Escrow PolicyDetailed rules governing payment escrow, holding periods, disbursements, and refunds	all	v2.1	View Policy
Marketplace Privacy PolicyCustomer data privacy and processing policy for marketplace buyers	customers	v2	View Policy
Merchant Marketplace AgreementBinding rules, fulfillment duties, and escrow participation for local local local local merchants	merchants	v2.1	View Policy
Privacy PolicyData protection and privacy guidelines under Ghana Data Protection Act (Act 843)	all	v1	View Policy
Terms of ServiceGeneral platform terms of service governing Ventrix RMS and SaaS features	all	v1	View Policy