Marketplace Terms of Service

Effective Date: July 21, 2026 Version: 2.0.0

1. Introduction and Acceptance

These Marketplace Terms of Service ("Terms") govern your access to and use of the Ventrix Marketplace, a service provided by Ventrix Technologies ("Ventrix", "we", "us", or "our") through the websites ventryman.com and shop.ventryman.com (the "Platform"). By accessing the Platform, creating an account, placing an order, listing a product, or otherwise participating in the marketplace in any capacity, you agree to be bound by these Terms in full.

If you do not agree to these Terms, you must immediately stop using the Platform. We may revise these Terms from time to time. Continued use of the Platform after any revision constitutes acceptance of the updated Terms. We will always display the effective date at the top of this document.

2. Who Can Use the Platform

You must be at least 18 years of age, or the legal age of majority in your country of residence, to create an account on Ventrix Marketplace. By creating an account, you represent and warrant that all information you provide is accurate, complete, and kept up to date. Ventrix reserves the right to suspend or terminate accounts that contain false information or that violate these Terms.

There are two primary types of users on the Platform: Buyers (customers who browse and purchase products) and Merchants (businesses or individuals who register storefronts and sell products).

3. Merchant Subscription Plans

Merchants on Ventrix Marketplace operate under one of three subscription tiers:

Free Plan: No monthly cost. Merchants pay a platform commission of 1.5% per completed sale, plus the payment processing fee.

Plus Plan: Monthly subscription fee applies. Merchants pay a reduced platform commission of 0.5% per completed sale, plus the payment processing fee.

Pro Plan: Higher monthly fee. Merchants pay no platform commission on sales. The payment processing fee still applies to all transactions.

Subscription fees are billed monthly. Cancelling a subscription downgrades the account to the Free plan at the end of the billing cycle. Ventrix reserves the right to change subscription fees with at least 30 days notice.

Custom Plans: Large businesses may contact support@ventryman.com to negotiate a custom arrangement.

4. Payment and Transaction Fees

All payments are processed by Paystack, our payment gateway partner. A processing fee of 1.95% of the transaction total applies to every order. This fee is non-refundable under all circumstances, including cancellations and refunds, because it is charged by Paystack at the moment payment is authorised.

The net payout to a merchant equals the order total minus the applicable platform commission and the 1.95% payment processing fee.

5. Escrow and Merchant Payouts

When a customer pays for an order, funds are held in escrow and are not immediately released to the merchant. Funds are released only after the order is marked as completed and the applicable hold period has passed.

The hold period depends on the merchant's verification status and subscription plan:

• Unverified merchants (any plan): 36 hours after order completion.
• Verified merchants — Free plan: 24 hours.
• Verified merchants — Plus plan: 12 hours.
• Verified merchants — Pro or Custom plan: 6 hours.

Payouts are processed manually by Ventrix administrators after the hold expires. Allow up to 3 business days for funds to appear in your payout account.

6. Delivery Verification

Ventrix uses a 6-digit delivery verification code to confirm that customers have physically received their orders. When an order is ready, the customer receives this code by email. The merchant must request it from the customer and enter it in the Ventrix dashboard at the time of delivery. This step is mandatory before an order is marked completed.

Merchants must not pressure customers to share their code before delivery. Obtaining a code without genuine delivery is a serious violation and may result in account suspension.

7. Order Cancellations and Refunds

Automatic Cancellation: If an order remains in a shipped or ready-for-pickup status and the customer has not confirmed delivery within 14 days, the system will automatically cancel it. The customer receives a refund equal to the order total minus the 1.95% payment processing fee. The merchant retains their product. Both parties are notified by email.

Refund Timelines: Refunds typically take 3 to 7 business days to appear, depending on the customer's bank or mobile money provider.

8. Prohibited Conduct

You must not use the Platform for unlawful purposes or to sell products that are illegal, counterfeit, hazardous, or that infringe intellectual property rights. Merchants must not misrepresent their products. Fraud, review manipulation, and false orders will result in account termination.

9. Intellectual Property

All Platform content is the property of Ventrix or its licensors. Merchants retain ownership of their listings but grant Ventrix a non-exclusive, royalty-free licence to display that content on the Platform.

10. Limitation of Liability

To the fullest extent permitted by law, Ventrix is not liable for indirect, incidental, or consequential damages. Ventrix is a technology intermediary and does not manufacture, inspect, or take physical custody of any products listed on the Platform.

11. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Disputes that cannot be resolved by negotiation will be submitted to mediation in Accra, Ghana.

12. Contact Us

For questions about these Terms, contact us at support@ventryman.com.