Marketplace Escrow Policy

1. What is Escrow?

When a buyer pays for an order on Ventrix Marketplace, the payment is held in a secure platform escrow account managed by Ventrix. The purpose of escrow is to ensure buyers have time to inspect their items and verify delivery before funds are disbursed to the seller.

2. When Does the Escrow Period Begin?

The escrow hold period begins automatically the moment an order is marked as completed. An order is completed when the merchant enters the customer's valid 6-digit delivery verification code into the Ventrix dashboard upon successful package handover.

3. Escrow Hold Durations by Merchant Plan Tier

All storefront merchants on Ventrix are verified prior to listing items on the marketplace. Escrow hold durations are determined by the merchant's active plan tier:

• Free Plan: 24-hour escrow hold from order completion.
• Plus Plan: 12-hour escrow hold from order completion.
• Pro & Custom Plans: 6-hour escrow hold from order completion.

4. Fee Deductions & Net Payout Calculation

Merchant payouts are computed transparently upon order completion:

1. Free Plan: 5.0% total fee (includes platform commission & gateway processing).
2. Plus Plan: 3.5% total fee (includes platform commission & gateway processing).
3. Pro Plan: 2.5% total fee (includes platform commission & gateway processing).
4. Payout Transfer Fee: GH₵ 0.00 (Free — Covered by Ventrix).

$$\text{Net Payout} = (\text{Subtotal} + \text{Delivery Fee}) - \text{Total Transaction Fee (5.0% / 3.5% / 2.5%)}$$

5. Contact & Disputes

For questions regarding pending disbursements or escrow holds, please contact support@ventryman.com.