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Terms of Service

Effective Date: July 21, 2026

Ventrix Platform Terms of Service

Effective Date: July 21, 2026
Document Version: 1.0.0
Target Audience: All Users, Subscribers, and Merchants

1. Preamble & Definitions

1.1. Acceptance of Terms: By registering for, accessing, or utilizing the Ventrix Platform (including the Retail Management System SaaS, Point-of-Sale software, Online Storefront Manager, and mobile/desktop applications), you (“User”, “Merchant”, or “Subscriber”) enter into a legally binding contract with Ventrix (“Ventrix”, “we”, “us”, or “our”).

1.2. Key Definitions:

  • Platform: The suite of software applications, APIs, databases, and storefront hosting infrastructure operated by Ventrix.
  • Storefront: The online commercial shop hosted on Ventrix enabling merchants to list products for sale.
  • SaaS Features: Inventory management, POS checkout, staff permissions, multi-branch analytics, and automated reporting.
  • Subscription Plan: The monthly or annual pricing tier selected by the Subscriber (e.g., Free, Pro, Custom).

2. Eligibility & Account Integrity

2.1. Eligibility: You represent that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and possess full legal capacity to enter into binding commercial contracts.

2.2. Account Registration: Merchants must provide true, accurate, current, and complete business registration data during onboarding. Maintaining false or misleading information is grounds for immediate account termination.

2.3. Credential Security: You are solely responsible for maintaining the confidentiality of your account login credentials, API keys, and staff access tokens. Ventrix is not liable for unauthorized access resulting from compromised credentials.

3. SaaS Subscriptions, Billing & Payment Terms

3.1. Subscription Tiers: SaaS features are billed in advance on a recurring monthly or annual basis according to your active Subscription Plan.

3.2. Failed Payments & Grace Period: If a recurring subscription payment fails, Ventrix provides a 48-hour grace period for payment updating. Accounts with unpaid balances following the grace period will have POS and Storefront capabilities temporarily suspended until settlement.

3.3. Refund Policy for SaaS Subscriptions: Subscription fees paid for SaaS features are non-refundable once the billing period has commenced, except as required under applicable law.

4. POS System & Offline Data Sync

4.1. Offline Capability: Ventrix POS utilizes Progressive Web App (PWA) and local IndexedDB storage to allow offline transactions. Merchants acknowledge that offline sales data must be synchronized with the Ventrix cloud database upon connectivity restoration.

4.2. Data Integrity: Ventrix is not responsible for data loss resulting from local device hardware corruption or manual clearing of browser application storage prior to cloud synchronization.

5. Intellectual Property & Data Ownership

5.1. Merchant Content: Merchants retain full ownership of all product descriptions, images, logos, and customer records uploaded to their store. By uploading content, Merchants grant Ventrix a non-exclusive, worldwide license to host, display, and process such content solely for platform operations.

5.2. Ventrix Intellectual Property: All rights, title, and interest in the Ventrix software, source code, user interfaces, branding, and proprietary algorithms remain the exclusive property of Ventrix.

6. Acceptable Use & Prohibited Conduct

6.1. Prohibited Activities: Users agree not to:

  • Reverse engineer, decompile, or copy the Ventrix source code.
  • Deploy automated scrapers, bots, or exploit tools against Ventrix infrastructure.
  • Utilize the platform to sell illegal goods, stolen property, or fraudulent services.
  • Interfere with the network security or server operations of the platform.

7. Service Availability & SLA

7.1. Uptime Target: Ventrix endeavors to maintain a 99.9% platform uptime for online storefronts and POS API endpoints.

7.2. Scheduled Maintenance: Routine system upgrades and server maintenance will be scheduled during low-traffic hours with advance notice posted on the admin dashboard.

8. Limitation of Liability & Disclaimers

8.1. WARRANTY DISCLAIMER: THE VENTRIX PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

8.2. LIMITATION OF DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENTRIX SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY.

9. Governing Law & Dispute Resolution

9.1. Governing Law: These Terms are governed by and construed in accordance with the laws of the Republic of Ghana.

9.2. Arbitration: Any dispute arising under these Terms shall be referred to binding arbitration conducted in Accra, Ghana under the Alternative Dispute Resolution Act, 2010 (Act 798).